How to delight your customer?

In today’s market scenario when someone buys from you, then he/she becomes your customer for the very first time and this is an important moment to grab his/her attention with your exceptional innovative offers. If you hit at first time to delight customers, they will retain; otherwise your competitors’ will easily snatch them from you. For a business, no matter how big or small they are, innovative offers play an important part in developing healthy customer relationships, making them happy and retaining them becomes much easier and cheaper.

eGifts4all has some of the best strategies to help you in retaining your existing customers, delighting them and making them loyal towards your brand. Our customer care team can call your customers, to ask about their experience/the product or services they have brought from you. You need to check whether they are having issues with it or they are actually satisfied. It has two benefits: - Firstly, you will get instant customer feedback regarding your products or services, Secondly, your customers will understand that you really care for them.

Everyone loves to get more than what he or she anticipated. There are some little things beyond normal that you can offer to customers which are very extraordinary. It may come in the form of a special gift offer, exceptional customer discount, advantage over others or personal assistance. All these together will create WOW moments for them and help you to earn customer loyalty. As per McKinsey, 70% of buying experience has been based on how the customer feels they are treated.

Studies show that, nearly 68% people tend to discuss with their family and friends about their good or bad experience with companies. So ensure that you provide good quality product/service with best innovative offers. The unique offer of your customer has a direct impact on existing and potential consumers.